Return and Refund Policy

Effective Date: October 2023

Thank you for choosing Professional Global Alliance as your trusted source for replacement parts for automobiles, commercial vehicles, and construction machinery. We are committed to providing you with high-quality products and excellent customer service. Our return and refund policy is designed to ensure your satisfaction with your purchases.

1. Inspection and Quality Assurance

All products offered by Professional Global Alliance undergo rigorous inspection before and after delivery to ensure they meet our stringent quality standards. Our dedicated team takes every precaution to ensure the products you receive are in excellent condition.

2. Return Eligibility

If, for any reason, you receive a product that is not working correctly or does not meet your expectations, you may be eligible for a return, exchange, or refund under the following conditions:

• You must initiate the return process within 15 days from the date of delivery.

• The product must be in its original condition, including all packaging, documentation, and accessories.

• The product must not have been used, and it should be free from any damage caused by misuse or negligence.

• Returns must be accompanied by the original proof of purchase or order number.

3. Return Process

To initiate a return, please follow these steps:

a. Contact our Customer Support Team: Send an email to support@proglobalalliance.com or call our customer support hotline at +503-7789-9502 to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a detailed description of the issue with the product.

b. Packaging: Carefully package the product in its original packaging, including all accessories and documentation.

c. RMA Number: Clearly mark the RMA number on the outside of the package.

d. Shipping: We will send someone from our shipping and delivery team to bring the product back for further inspection at no extra cost.

4. Refund and Exchange Options

Upon receiving your returned product and verifying its eligibility, we will offer one of the following options:

a. Full Refund: If you prefer a refund, we will issue a full refund to your original payment method within seven business days after receiving the returned product.

b. Exchange: If you would like an exchange, we will ship a replacement product of the same model and value at no additional cost to you. If the requested replacement is not available, we will offer an alternative product or a refund.

5. Non-Eligible Returns

Please note that the following situations are not eligible for returns, exchanges, or refunds:

• Products damaged due to improper installation or use.

• Products with missing or altered serial numbers or labels.

• Products are damaged during transportation after they have been successfully delivered.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our Customer Support Team at support@proglobalalliance.com or +503-7789-9502.

Professional Global Alliance reserves the right to amend or update this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Professional Global Alliance. We appreciate your business and are committed to serving your replacement parts needs with the utmost dedication and integrity.